After-Hours Medical Care
Medical advice is available to the clinic’s registered patients for urgent medical problems 24 hours a day, every day. Please contact the main number on 5622 0444 for information on how to be connected to a GP. If you receive no response due to poor mobile coverage or any other reason, the after-hours GP Helpline is also available for medical advice and support (1 800 022 222). In the event of an emergency please call 000 or report to your nearest Emergency Department and/or the Baw Baw Urgent Care Clinic.
Please be advised that:
The full range of services that may be expected during normal business hours will not be available.
Fees will apply for all consultations (including children, aged pension and disability support pension card holders) that occur outside of normal business hours. Invoices will be generated on the next available business day.
If you have an emergency or you are in any doubt, please ring 000 and request an ambulance.
Home visits are not routinely offered for after hours care. Under most circumstances a GP will not open the medical clinic after hours.
Warragul Urgent Care Clinic - not a service of GSMC
The Warragul Urgent Care Clinic is also available for care when it’s urgent, but not an emergency.
This centre provides high-quality care for patients with or are experiencing non-life threatening injuries or illnesses. The service is supported by highly skilled independent doctors and a nursing team.
Urgent care is provided for for injuries and illnesses including:
Mild to moderate infections, Fever, Pain when urinating, Suspected fractures and sprains, Back and muscle pain, Minor cuts, burns, and insect or animal bites, Heartburn, vomiting, nausea Headaches, migraines, and brief fainting or fitting, Constipation diarrhoea, abdominal pain, Allergies and rashes, Mild to moderate asthma attacks, coughs and other respiratory symptoms.
To contact WUCC call (03) 5642 6655.
Doctors - Receiving and responding to phone calls and e-mails
We recommend booking in a telehealth consultation if you need to speak with your doctor.Each Doctor has their own preference and timing for accepting and returning non-scheduled calls. Due to most GP's consulting part-time, phone calls may only be returned on their next consulting day. If something is more urgent, please bring this to the attention of our reception staff who will then assist with your query.
E-mails to the clinic/your doctor are not encouraged as this is not a secure method of communication. E-mails of urgent nature may not be read, responded to, or received in a timely manner as the inbox is not monitored 24/7. If you need to speak with a Doctor regarding your healthcare via telephone, booking a telehealth appointment is the best means.
Non-clinical staff will not give treatment advice or results by telephone.
Complaints/Comments/Suggestions:
We respect your right to have a constructive, accessible, and confidential means for providing positive or negative feedback about our services, and for having these comments or complaints dealt with in a fair and efficient way.
Written complaints or suggestions may be placed in our suggestion box located at reception or given to any staff member. Please see reception staff for a complaints form or feel free to provide your query in your preferred format.
We welcome verbal complaints or suggestions for minor matters that would not generally require a written notification (e.g. appearance of clinic, lack of supplies in toilet, temperature). These are matters we may be able to attend to/resolve immediately. Please feel free to talk to your doctor or receptionist if you have a suggestion or complaint. The Practice Manager is also happy to speak with you and this may be arranged via reception.
We take all suggestions and complaints seriously and will respond verbally or in writing depending on each circumstance. If you wish to take a matter further and feel that you would like to discuss the issue with someone outside of the clinic, please contact the Health Care Complaints Commission on 1300 582 113. You may also visit https://www.ahpra.gov.au/Notif... for assistance.
