Consultations at the clinic are by appointment only.
A typical appointment is allotted 15 minutes.
Double appointments are available if you feel more time will be required. Longer appointments are generally advised for situations such as first antenatal visits, pap smears, multi-country travel vaccinations, and Medicare care plans.
Our doctors always endeavor to run to time. Please understand that if there is a delay, it is usually due to an unexpected complexity in preceding consultations or a birth in the hospital.
Update 4 March 2021: We are experiencing unprecedented demand for our services/consults. The current wait for a new patient appointment is 4 to 6 weeks. New patients are required to book in a long appointment and to complete a New Patient Registration Form (available here or can be completed electronically via HotDoc (a link will be sent to you). This can be filled on arrival before your appointment time at the clinic, or available for download.
Cancelling appointments is totally understandable. We ask that you call the Clinic at least 2 hours prior to your scheduled appointment, if possible. This allows other patients to utilize that appointment time.
Childhood Immunisations are typically provided by our Practice Nurse after consultation with your doctor. The Immunisation record is automatically sent electronically to the Australian Childhood Immunisation Register
GSMC understands that receiving test results is an important part of your treatment. Our policy is that you should be notified of all of your test results. This may be in person during a consultation, via the secure HotDoc messaging system, or via telephone.
Please discuss with your doctor exactly how and when he/she intends to communicate your results when referring you for tests.
If you do not hear from the Clinic regarding a result, do not assume the result was normal. Please contact the Clinic for follow up with your doctor.
Reception staff will not report results to patients.
Please be aware, test results are confidential and will only be given to you directly, unless you give permission for your doctor to communicate them to another person on your behalf.
You will receive your results:
At your next appointment
Via a HotDoc message
Via a telephone call
After Hours Medical Care
A GSMC GP available to the clinic’s registered patients for urgent medical problems 24 hours a day, every day. Please contact the main number on 5622 0444 to be connected to the on call GP. If you receive no response due to poor mobile coverage or any other reason, the after-hours GP Helpline is also available for medical advice and support (1 800 022 222). In the event of an emergency please call 000 or report to your nearest Emergency Department.
Please be advised that:
The full range of services that may be expected during normal business hours will not be available.
Fees will apply for all consultations (including children, aged pension and disability support pension card holders) that occur outside of normal business hours. Invoices will be generated on the next available business day.
Home visits are not routinely offered, and
Under most circumstances the GP will not open the medical clinic but will arrange to meet you at the WGH emergency department
If you have an emergency or you are in any doubt, please ring 000 and request an ambulance.